Terms and Conditions

1. Introduction These terms and conditions (“Agreement”) govern the use of laundry services provided by Hopper Juice Services/Hopper Juice Laundry (“Service Provider,” “we,” “our”) for sanitation workers and other authorized personnel (“Customer,” “you,” “your”). By using our laundry service, you agree to abide by these terms and conditions.

2. Service Overview The laundry service is designed to clean and sanitize clothing and protective gear used by sanitation workers. This includes, but is not limited to, uniforms, safety clothing, gloves, boots, and other gear as specified by the customer.

3. Responsibilities of the Service Provider

Clean and sanitize clothing and protective gear using appropriate detergents and methods.
Ensure the safe handling and confidentiality of all items.
Return items to the customer within the agreed-upon timeframe.

4. Responsibilities of the Customer

Provide items for cleaning in a timely manner.
Ensure that all clothing and items are suitable for washing and meet safety guidelines.
Inform the Service Provider of any special cleaning instructions (e.g., specific stains, delicate fabrics, etc.).
Inform the service provider of any skin allergies or sensitivities to detergents or disinfectants.
Pick up/Drop off at designated location and time.
Pay for the services as per the pricing schedule.

5. Pickup and Delivery

Pickup and delivery services will be available on specified days and times, as agreed upon between the Service Provider and Customer.
The Customer is responsible for ensuring that items are properly packaged for pickup.
Any delays in pickup or delivery must be communicated promptly to avoid any inconvenience.

6. Service Fees and Payment

Fees for laundry services will be calculated based on the quantity, type, and condition of the items to be cleaned.
Payment must be made in full before or at the time of service unless otherwise agreed upon.
Any additional charges for special requests (e.g., emergency cleaning, special treatment, etc.) will be communicated beforehand.

7. Special Requests

The Service Provider will accommodate special cleaning or treatment requests (e.g., removing hazardous materials, handling particularly contaminated items), but these may incur additional fees.

8. Liability

While every care will be taken in the cleaning and handling of clothing and equipment, the Service Provider is not liable for:
- Damage to items due to pre-existing wear and tear.
- Loss or theft of items left at pick up/ Drop off locations
- Loss of items left with the Service Provider, unless caused by the Service Provider's negligence.
The Customer is responsible for ensuring that all items are free of any hazardous materials before being sent for cleaning.

9. Health and Safety

The Service Provider follows strict sanitation and hygiene protocols to ensure the safe handling of items contaminated by hazardous materials.
The Customer must inform the Service Provider of any potential contamination or health risks associated with the items being cleaned.
The Service Provider reserves the right to refuse service for items that pose a health or safety risk.

10. Confidentiality

The Service Provider will not disclose any personal information or details about the items being cleaned to third parties without prior consent, except as required by law.

11. Termination of Service

Either party may terminate the service at any time with prior notice. In the event of termination, any outstanding fees must be settled.
The Service Provider reserves the right to terminate the service without notice if the Customer fails to comply with the terms of this Agreement.

12. Amendments to Terms and Conditions

The Service Provider reserves the right to update or modify these terms and conditions. Any changes will be communicated to the Customer, and continued use of the service after changes constitutes acceptance of the new terms.

13. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of New York. Any disputes will be subject to the exclusive jurisdiction of the courts in Nassau/ New York

14. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at:
- Support@hopperjuiceservices.com

By using our laundry services, you acknowledge that you have read, understood, and agree to the above terms and conditions.

Return and Refund Policy

1. Introduction This Return and Refund Policy outlines the conditions under which refunds or returns may be granted for laundry services provided by Hopper Juice Services/Hopper Juice Laundry (“Service Provider,” “we,” “our”) to sanitation workers and authorized personnel (“Customer,” “you,” “your”). By using our laundry services, you agree to the terms outlined in this policy.

2. Service Expectations We are committed to providing high-quality laundry and sanitation services. However, in the event of dissatisfaction or issues with our services, we offer the following options for returns or refunds.

3. Refund Eligibility

Quality of Service: If you are dissatisfied with the quality of the cleaning (e.g., items are not clean, sanitized, or damaged), you must notify us within 24 hours of receiving your items.
Damage to Items: If items are damaged during the cleaning process, you are eligible for a refund or repair (as applicable) if you notify us within 7 days of receiving the cleaned items.
Lost Items: In the event that an item is lost during the cleaning or delivery process, we will provide compensation, as described below.

4. Return of Items

Returned Items: In cases where items are not returned in a satisfactory condition (e.g., if we fail to clean them to your standards), you can request a return. We will either clean the item again at no extra charge or issue a partial or full refund based on the condition of the item.
Returned Due to Contamination or Hazardous Materials: If items are returned due to contamination or hazardous materials that were not properly disclosed at the time of drop-off, additional cleaning fees may apply, and no refund will be issued unless otherwise agreed upon.

5. Refund Process

If you are eligible for a refund (due to quality issues, damage, or lost items), you will need to contact our customer service team within the appropriate timeframe.
Refund requests can be made via phone, email, or in person.
We will assess the situation and, if deemed necessary, process a full or partial refund. The refund will typically be issued within 5-7 business days depending on the payment method used (e.g., credit card, cash, bank transfer).

6. Damaged or Lost Items

Damage: If items are damaged during the cleaning process (e.g., fading, tears, or irreversible stains), we will offer the following options:
- Repair the item (if possible) at no charge to you.
- Offer a partial refund based on the value of the item.
- Replace the item with an item of similar quality (if available).
Lost Items: If an item is lost, we will either:
- Compensate you for the replacement value of the lost item.
- Offer a full or partial refund based on the value of the lost item.
In either case, the value of compensation or refund will be determined based on the item’s age, condition, and current market value.

7. Non-Refundable Situations The following situations do not qualify for refunds:

Failure to Inform: If items contain hazardous materials or are in poor condition (e.g., items requiring special handling) and this was not disclosed when the items were dropped off.
Incorrect Instructions: If specific cleaning instructions were not provided and the item was cleaned according to standard procedures.
Time Frame: Requests for refunds after the prescribed time frames have passed (24 hours for quality issues, 7 days for damages or loss).

8. Exchange Policy

If you receive the wrong items or an item in an unacceptable condition (e.g., incorrect garment returned or heavily damaged), we will offer to exchange the item at no additional charge. This must be reported within 24 hours of receiving the items.

9. Customer Satisfaction We are dedicated to ensuring customer satisfaction. If there are any issues not covered in this policy, please contact us directly, and we will work to resolve the matter fairly and promptly.

10. Contact Information

For refund or return inquiries, please contact our customer service team at:
- Support@hopperjuiceservices.com

By using our laundry service, you acknowledge that you have read, understood, and agree to the above Return and Refund Policy.

Terms and Conditions

Return and Refund Policy

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